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论文摘要

护理风险管理在头颈肿瘤外科护理管理中的应用

Application of risk management in nursing management of head and neck oncology

作者:毕小琴

Author:Bi Xiaoqin

收稿日期:2012-04-25          年卷(期)页码:2012,30(2):173-173-175

期刊名称:华西口腔医学杂志

Journal Name:West China Journal of Stomatology

关键字:风险管理,头颈肿瘤外科,护理管理,

Key words:risk management,head and neck oncology,nursing management,

基金项目:

中文摘要

目的探讨护理风险管理在头颈肿瘤外科护理管理中的应用。方法2010年,通过护理风险识别、提高护理人员风险管理的意识与风险识别能力、明确护理风险管理职责、优化护理工作流程、拟定科室突发事件及护理风险预案、加强护士专科业务能力及突发事件应急处理能力、加强护理风险监控等措施,将护理风险管理应用于头颈肿瘤外科护理管理中。对2009、2010年头颈肿瘤外科患者满意度、护理投诉、发生护理风险、患者表扬护士人次进行比较。结果2009、2010年头颈肿瘤外科患者满意度、护理投诉、发生护理风险、患者表扬护士人次差异均有统计学意义(P

英文摘要

Objective To study the effect of risk management in nursing management of head and neck oncology. Methods In 2010, risk management was applied to the nursing management of head and neck oncology through risk identification, increasing awareness of risk management, defining risk management responsibilities, strengthening the capacity of specialist nurses and emergency response, and strengthening risk control measures. Patients’satisfaction, care complaints, nursing risk occurrence, nurse praised visits between 2009 and 2010 were compared. Results There were significant differences comparing 2009 with 2010 in patient satisfaction, care complaints, nursing risk occurs, nurse praised visits in head and neck oncology(P

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